Definitions
In this document, terms with capital letters have the following meanings:
Company: Lisolastore S.R.L., with registered office in Milan - c.a.p. 20121, Via Volta 5 - Italy, C.F./P. VAT 10136820965 - Company Register of the Milan, Monza Brianza and Lodi Chamber of Commerce MI-2508906 - E-mail INFO@LISOLASTORE.IT - PEC LISOLASTORE@PEC.NET.
Contract: any contract between the Company and the User for the purchase of the Products. These Terms and Conditions shall be deemed to be an integral part of each Contract.
Order: the offer by the User through the Site to purchase one or more Products from the Company, including Pre-Orders where applicable.
Pre-Order: the offer by the User through the Website to purchase one or more Products that are not yet available for delivery by the Company.
Products: the goods offered for sale through the Website, as specified below (individually, the "Product").
T&Cs: these terms and conditions of sale for purchasers through the Site <www.lisolastore.com>.
Site: the website <www.lisolastore.com> and any other website published by the Company from time to time.
"User" or "Users" or "You" or "your" refers to individuals who visit the Site and/or place an Order.

About these T&Cs
2.1 The Products offered on the Website and the navigation on the Website as well as all functionalities linked to and available on the Website are governed by these T&Cs.

2.2 By accessing, browsing and using the Website, as well as by using any content, products or services available on it, and by placing an Order, the User agrees to be bound by these T&Cs. Please read these T&Cs carefully and make sure you understand them before using the Website and/or placing an Order. If the User does not accept and agree to these T&Cs, the User must immediately stop browsing and using the Website and must not place an Order through the Website.

2.3 These T&Cs are available at all times for consultation in the "Terms and Conditions" section of the Website. These T&Cs may be printed, reproduced or saved on a durable medium. The User is requested to download and keep a copy of these T&Cs.

2.4 These T&Cs may be amended at any time. Any amendment will be effective and binding from the date of publication on the Site and will apply to all Orders placed on or after that date. The User agrees as of now to be bound by any such changes and is therefore invited to visit this page periodically to learn about the current T&Cs. The T&Cs applicable to the User are those in force at the time an Order is placed and/or the User interacts through the Site.

Purchases on the Site
3.1 The purchase of Products on the Site is permitted only to persons who have reached the age of majority and who are consumers, i.e. natural persons who, in relation to the purchase of Products, are acting for purposes unrelated to the entrepreneurial, commercial, professional or crafting activity carried out.

3.2 The user is allowed to purchase more than one Product in the same order. However, the Company reserves the right not to accept a multiple Order if it concerns more than <100> pieces of the same item.

3.3 In the case of violation of these prohibitions or in the case of Orders, from whoever they come from, that are anomalous in relation to the quantity of the Products purchased or the frequency of the purchases made, the Company reserves the right to take all necessary actions to put an end to the irregularities, including the non-acceptance or cancellation of the irregular Orders or the suspension of access to the Site or the cancellation of the registration to the Site.

Purchase Procedure
4.1 The offers of Products on the Site are not binding on the Company and do not constitute an offer to the public, but constitute an invitation to the User to submit to the Company Orders of Products available on the Site.

4.2 The only Products offered for sale are those shown on the Site at the time the Order is placed, as indicated and described on the relevant web pages.

4.3 Each Product selected by the User can be viewed on a specific page of the Site containing the description of the Product itself, main characteristics, images and unit price (VAT included, where applicable), shipping costs and any other cost, different colours and sizes, models and sizes available.

4.4 In any case, it is understood that the images accompanying the description of a Product are for information purposes only and may not be perfectly representative of its characteristics but may differ, for example, in colour and size (also due to the browser and monitor used to access the Site and view the images). The Company provides no guarantee and assumes no liability in relation to the absolute accuracy and correspondence of the graphic reproductions of the Products present on the Site.

4.5 When the User selects one or more Products, he/she places them in his/her shopping cart. A brief summary of the selected Product(s)/Product(s), including an indication of size or measurement, will be displayed in the shopping cart together with one or more representative images of said Product(s)/Product(s).

4.6 To place an Order, the User must complete the appropriate form available on the Site, after registering and creating a personal account (see Article 5 below).

4.7 The purchase procedure on the Site allows the User to check and amend any error before submitting the Order to the Company. The User is therefore requested to read and check his Order at each stage of the relevant procedure.The User must check the correctness of the contents of the shopping cart before confirming the Order as well as the correctness of the information provided, and must expressly confirm that they have read and accepted these T&Cs. After verifying the data relating to the selected Product/Products, the User must choose the payment method. The payment procedure is completed when the User selects the "Confirm Order" option on the Order summary page. At that moment, the Order is directly transmitted to the Company and shall be considered as a binding contractual proposal.

4.8 After transmitting the Order, the User will receive an order confirmation from the Company by e-mail (at the address indicated by the User during the purchase procedure). This confirmation summarises the Products chosen, the relevant prices (including delivery charges), the delivery address, the order number and any other conditions applicable to the order. The User undertakes to check that the data is correct and to notify the Supplier immediately of any corrections. Possible additional costs caused by errors in the data not reported in good time shall be borne by the User.Receipt of the aforementioned confirmation e-mail does not mean that the Order has been accepted by the Company.Acceptance of the Order shall take place as described in Article 4.9 below.

4.9 The Company will confirm acceptance of the Order by sending an email to the User confirming that the Goods have been dispatched (the "Dispatch Confirmation"). The Contract between the Company and the User will only be formed when the Company has sent such Dispatch Confirmation and will be governed by these T&Cs to the exclusion of any other terms or conditions (including any terms or conditions which the User may presume to apply).

4.10 The Company is not obliged to accept any Order. The Company reserves the right to refuse Orders from a User that it considers unable to fulfil its obligations (such as, purely by way of example and without limitation, a previous violation of the contractual provisions for online purchases via the Site), from a User that has been involved in fraud of any kind (in particular, fraud relating to credit card payments) or from a User that has provided false, incomplete or otherwise inaccurate identification data.

4.11 If the Company is unable to supply a Product (for example, because it is out of production or no longer available, or because of an inability to meet delivery deadlines, or because of an error in the price indicated on the Site), the User will be informed by e-mail and the Company will not proceed to process the Order. If the User has already paid for the Products, the Company will refund him/her as soon as possible for the full amount, including shipping costs. 

4.12 The Order form shall be kept in the Company's database for the time necessary for the execution of the Contract and, in any case, within the terms of the law. In order to access his Order and follow its progress, the User can access the appropriate section "My Account - Orders" on the Site.

Registration to the Site
5.1 The purchase of Products on the Site may be made after registering with the Site. Registration on the Site is free of charge.

5.2 To register on the Site, you must fill in the appropriate form, entering your name, surname, shipping address, contact details and e-mail address, setting a password and clicking on "Register". Successful registration on the Site will be confirmed to the User by e-mail.

5.3 Registration on the Site, by opening a personal account called "My Account", enables the User to

save their addresses;
save their payment details, so that they can be reused for payment of subsequent purchases;
access all information relating to Orders and returns;
track the status of the Order;
manage their personal data and update them at any time.

5.4 Registration credentials (e-mail address and password) enable the User to make purchases on the Site and must be kept with extreme care and attention. The registration credentials can only be used by the User and cannot be transferred to third parties. The User undertakes to keep them secret and to ensure that no third party has access to them. He also undertakes to inform the Company immediately if he suspects or becomes aware of any misuse or improper disclosure of them.

5.5 The User warrants that the personal information provided during the procedure of registration to the Site is complete and true and agrees to hold the Company harmless and indemnified from any damage, obligation to pay compensation and/or sanctions arising from and/or in any way connected to the violation by the User of the rules on registration to the Site or on the storage of registration credentials.

5.6 Registration on the Site and/or purchase through the Site constitute acceptance of these T&Cs.

Availability of the Products
6.1 The Products offered on the Site are those present in the electronic catalogue published on the Site at the time the Order is placed by the User.

6.2 The availability of the Products is monitored and updated. However, since the Site may be visited by several users at the same time, it may happen that several users purchase the same Product at the same time. In such cases, therefore, the Product may be, for a short period of time, available, while it is instead out of stock or not immediately available. It is therefore possible that there may be occasional total or partial unavailability of the Products on sale. In this case, without this entailing any liability for the Company, the latter will promptly notify the User by e-mail or telephone (at the number provided by the User). The Contract will consequently be concluded only with reference to the products that are available and the User will be offered the possibility of placing a new order directly by accessing the Site again. If the User has already paid for the Products, the Company will, as soon as possible, reimburse the User for the relevant amount, including shipping costs (see Article 4.11 above).

6.3 The Company reserves the right to change or update the Products offered on the Site at any time, without prior notice.

6.4 Without prejudice to the foregoing provisions, the Company reserves the right to offer the User the possibility of purchasing certain Products in advance, even if they are not available at the time they are inserted in the electronic catalogue of the Site, therefore prior to their realisation or actual availability ("Pre-Order Products"). Each Pre-Order Product shall be identified by the relevant "Pre-Order" wording. For each Pre-Order Product, as well as during the purchase process and, in any case, before the User is bound by the Pre-Order Product Purchase Agreement, the date from which the Pre-Order Product will become available will be indicated. Pre-Order Products can be purchased and paid for by the User in the same way and according to the same procedure as set out in these T&Cs. Once the relevant Purchase Agreement has been concluded, the User will receive an order confirmation e-mail specifically referring to the Pre-Order Products.

Prices and payment methods
7.1 The prices of all Products for sale on the Site are expressed in Euro (€) and are inclusive of VAT at the rate in force in Italy (the "Price").

7.2 The Price does not include shipping costs. The Company reserves the right to request from the Users a contribution for shipping costs which may vary depending on the type of delivery, the quantity of the products to be delivered, their weight and their destination. The contribution required by the Company for the shipping costs is indicated, separately from the Price, before the Order is sent by the User and shall be paid together with the payment of the Price. The total amount, together with the shipping costs to be borne by the User, if any, will be shown on the Order summary page displayed upon completion of the relevant purchase procedure, as well as in the acceptance e-mail.

7.3 If the Products are to be delivered outside the Italian territory, the User shall be responsible for, and shall promptly pay to the extent required, the taxes and duties due for the import of the Products into the relevant jurisdiction.

7.4 The Company reserves the right to change the price of the Products, at any time and without prior notice, it being understood that the price charged to the User shall be the price indicated on the Site at the time the Order is placed and that any variations (upwards or downwards) following the transmission of the Order shall not be taken into account. In the event that a Product is offered on the Site at a discounted price, the full reference price against which the discount is calculated shall be indicated.

7.5 The Company exclusively accepts payments made by credit card, PayPal, bank transfer. In the event of payment by bank transfer, Users must make the transfer to the coordinates indicated on the Site, specifying in the reason for payment the order number given by the Company when sending the Order confirmation. The costs for transfers made from non-European current accounts shall be borne exclusively by the User. In the case of payment by bank transfer, the delivery time of the Products will start from the date of receipt by the Company of the bank transfer or the receipt of the bank transfer.

7.6 The Company shall not be liable for any fraudulent or illegal use of credit cards and other means of payment by third parties. At no time during the purchase procedure is the Company able to know the User's credit card details, which shall be transmitted directly to the Bank Institute that manages the service. Likewise, the Company is not able to check the correct and lawful origin of the credit card used by the User.

7.7 The Company will ship the Products only after receiving confirmation of the successful payment made by the User. The risk of loss or damage of the Products due to causes not attributable to the Company shall be transferred to the User, when the latter or a third party designated by him and different from the carrier takes physical possession of the Products.

7.8 For Users who are resident, domiciled or identified in Italy for VAT purposes, it will be possible to request, by means of a specific form available on the Site, an electronic invoice, which will be issued and stored in accordance with current Italian fiscal regulations.

7.9 In the event that one or more products are unavailable, the User will be contacted in accordance with Articles 4.11 and 6.

Delivery of the Products
8.1 The Products will be shipped to the postal delivery address indicated by the User in the Order. The Company will not accept or dispatch any Order for which it is not possible to identify the person who placed it, the addressee of the Products ordered or the delivery address. Shipping costs and delivery times may vary. For deliveries requested to countries outside the European Union, any customs import charges will be borne by the recipient. You are therefore invited to contact the customs authorities of your country in advance to check the costs and any import limits.

8.2 Delivery terms and times are indicated to the User by the Company prior to the conclusion of the Order, on the page and in the email confirming the Order. Delivery charges are displayed by the User, together with the Price, before the conclusion of the Order, on the page and in the email confirming the Order. Unless otherwise expressly provided by the User, the Company reserves the right to fulfill the Order also through partial deliveries. Pre-Order Products shall be delivered once they become effectively available for delivery (after production or restocking). 

8.3 The delivery times indicated by the Company must be considered as purely indicative. The Company undertakes to do everything within its power to respect these times and, in any case, to execute the delivery within a maximum of 30 (thirty) days starting from the day after the day on which the Company sends the acceptance/confirmation of shipment of the Order. If the User has chosen to pay by bank transfer, the delivery term shall start in accordance with the provisions of Article 7.5 above. The delivery terms are calculated considering working days only, thus excluding Saturdays, Sundays and public holidays. The Company, in any case, assumes no liability for inefficiencies attributable to force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, the execution of the delivery within the indicated time.

8.4 Upon delivery of the Product/Products to the carrier, an e-mail will be sent to the User confirming the shipment, containing a link that will allow the User to follow the progress of the shipment. The carrier appointed by the Company will make two attempts to deliver the Products to the address indicated by the User. In the event that these attempts are unsuccessful, the Products will remain in storage at the carrier's warehouse for 5 (five) working days at the disposal of the User. Should the User fail to collect the Products within the aforementioned period, the Order shall be automatically cancelled and the Products returned to the Company. In this case, the transport costs will not be reimbursed to the User.

8.5 The delivery obligation is fulfilled by transferring the material availability or otherwise the control of the Products to the User.

8.6 At the time of delivery of the Products, the User is required to check that the delivery includes all and only the Products purchased and that the packaging is intact, not damaged or wet or in any case altered, including the sealing materials (adhesive tape or metal straps). The User is obliged to promptly inform the Company of any defect in the Products received or of their non-conformity with respect to the Order placed; otherwise, the Products shall be deemed accepted. Should the packaging of the Products arrive at their destination clearly damaged, the User is invited to refuse the delivery by the carrier or to accept the delivery with reservation. 

Right of Withdrawal
9.1 The User who is a consumer, pursuant to and for the purposes of Article 52 et seq. of the Consumer Code (Legislative Decree 206/2005), has the right to withdraw from the Contract, without specifying any reason and without any penalty, within 14 (fourteen) days starting

a) in the case of an order for a single Product or a single delivery, from the day on which the User or a third party, other than the carrier and designated by the User, acquires physical possession of the Product; or
b) in the case of a Multiple Order or with separate deliveries, from the day on which the User or a third party, other than the carrier and designated by the User, acquires physical possession of the last Product.
9.2 In order to exercise the right of withdrawal, the User must inform the Company of the decision to withdraw, before the expiry of the period for exercising the right of withdrawal. For this purpose, the User must fill out the appropriate form in the appropriate section of the account created by the User. Following the electronic completion of the withdrawal form, the Company shall send an e-mail to the User, containing the return code to be indicated for the return shipment.

9.3 In case of exercise of the right of withdrawal:

(i) the User undertakes in any case to return the Products, by express mail or courier, within 14 (fourteen) days from the date of exercising the right of withdrawal at <Lisolastore srl Via Volta, 5 - 20121 Milano (MI) >;

(ii) the shipping costs associated with the return of the Products shall be borne exclusively by the User

(iii) the Company undertakes to refund the Price in the shortest time possible, and in any case within 14 (fourteen) days from the date of receipt of the returned Products, provided that the same have been returned in their original conditions, undamaged (pursuant to article 56 of the Consumer Code) and unused, together with the original packaging/wrapping and any accessories, quality labels, instruction manuals.

9.4 The Company, pursuant to Article 56 of the Consumer Code, undertakes to make the refund by the same means of payment used by the User.

9.5 The Company shall not refund the Price if the User exercises the right of withdrawal in a manner that does not comply with the terms and conditions set out in the withdrawal procedure and this Article.

 9.6 The Company will check whether the returned Products are indeed in their original condition; if the Products returned by the User are damaged, incomplete, deteriorated and/or dirty, they will not be refunded. This is without prejudice to the Company's right to claim compensation for any damage or mismatch with the Products delivered to the User. If the return of the Products for withdrawal or return is entrusted to a carrier other than the one indicated by the Company, the Company shall not be liable for the loss of Products, shipments to wrong addresses or delays in the delivery of Products, it being understood that the User assumes all risks of such shipment.

9.7 For the sake of completeness, the User shall not be able to exercise the right of withdrawal in question if one of the cases of exclusion of the right of withdrawal provided for by Article 59 of the Consumer Code applies.

9.8 Lastly, it should be noted that - in the event that the information obligations set forth in Article 49, paragraph 1, letter h) of the Consumer Code have not been met - the term for exercising the right of withdrawal is 12 (twelve) months after the end of the initial withdrawal period, as determined in accordance with Article 52, paragraph 2 of the Consumer Code.

Warranties
10.1 The Company warrants that the Products sold are free from defects that make them unsuitable for their intended use or diminish their value appreciably.

10.2 If, within two years from the delivery of the Product, a conformity defect of the same becomes apparent, the consumer User (as defined in Article 3 of the Consumer Code - Legislative Decree 206/05) may enforce the legal guarantee by reporting the defect within the limitation period of two months from the date of discovery of the defect. The consumer user is obliged to prove and specify the time at which he discovered the defect.

10.3 Unless proven otherwise, conformity defects that become apparent within six months after delivery of the Product shall be presumed to have already existed on that date, unless this assumption is incompatible with the nature of the Product or the nature of the conformity defect. Starting from the seventh month following delivery of the Product, it shall instead be the consumer User's burden to prove that the conformity defect already existed at the time of delivery of the Product.

10.4 Beyond the term of two years from the date of delivery of the Product, the Company shall not be liable for conformity defects discovered by the User consumer.

10.5 Excluded from the scope of the guarantee are any failures or malfunctions caused by accidental events or by the User's liability or by use of the Product that does not comply with its intended use and/or with the provisions of the technical documentation attached to the Product.

10.6 In the event of non-compliance/defects, the User may alternatively request from the Company

(a) the free repair or replacement of the Product, at its choice, unless the remedy requested is objectively impossible or excessively onerous with respect to point (b) below;

(b) reduce the Price or terminate the Contract, at its option, in the event that repair or replacement is impossible or excessively onerous or repair or replacement is not carried out within a reasonable period of time or the repair or replacement previously carried out has caused significant inconvenience to the Consumer.

10.7 Please refer, in any case, to Art. 128 ff. of the Consumer Code for the legal warranty regulations.

 10.8 The non-consumer User (as defined in Article 3 of the Consumer Code) has the right to make use of the legal guarantee provided for in the Italian Civil Code, forfeiting the right to the guarantee if he does not report the defects to the Company within eight days of their discovery. The User is obliged to prove and specify the time at which he discovered the defect. The legal guarantee for the non-consumer User is valid for a maximum period of 12 months from the delivery of the Product. Beyond this term, the Company shall not be held liable for conformity defects discovered by the User.

10.9 In any case the complaint must be made in writing by e-mail to <info@lisolastore.it> or by registered letter with return receipt to be sent to <Lisolastore srl Via Volta 5 - 20121 Milano>. The complaint must contain a detailed description of the nature and extent of the defect and/or fault complained of, the product identification label and a copy of the transport document or invoice. The communication lacking these characteristics and contents shall not be considered as a valid complaint and shall not be suitable to avoid the running of the above-mentioned forfeiture terms.

10.10 The User shall in any case keep the Products subject of the complaint at the disposal of the Company to allow the necessary investigations and, where required, provide for their return.

10.11 The Company, having ascertained that the complaint is justified, shall replace - where possible - the non-conforming or defective Products with Products of the same quantity and quality as those covered by the Contract. In such case, the Company may require the return of the defective Products at the User's expense.

10.12 The Company shall not be liable for any further present or future damages and/or losses suffered by the User and shall be liable only to the extent of the value of the Products supplied and found to be defective.

10.13 The warranty shall not apply if the User fails to prove that the disputed Products have been properly used and stored. 

Limitation of liability
Except in cases of intentional misconduct or gross negligence, the Company shall not be liable to the User in any way whatsoever for (i) damage or loss caused by the Products or their use by the User (without prejudice to the application of the mandatory rules on product liability); (ii) damage that is not caused by the Company's breach of contract; (iii) loss of business or business opportunities.

Customer Service
It is possible to request information, send communications, request assistance, including after-sales assistance, or make complaints by contacting the Company's Customer Service ("Customer Service") in the following ways

- by e-mail, at <info@lisolastore.com>;

Intellectual Property
13.1 The Lisolastore trademark, as well as all the figurative and non-figurative trademarks and more generally all the other trademarks, illustrations, images and logos present on the products manufactured by the Company and on the relative accessories and packaging, whether registered or not, are and remain the exclusive property of the Company. The total or partial reproduction, modification, registration or use of the aforesaid trademarks (or signs that may be confused with them), illustrations, images and logos, for any reason and on any support - without the prior express written agreement of the Company - is prohibited.

13.2 The Site and its contents (including the e-shop section) may only be used for personal and non-commercial purposes.

13.3 Any combination between the aforementioned trademarks and other trademarks, symbols, logos is also prohibited. The total or partial reproduction, modification, transfer by electronic or conventional means or use of drawings, models and patents, which are the exclusive property of the Company and are protected by current legislation, are also strictly forbidden.

 13.4 The pages of the Site may also feature trademarks, company names, images, logos, owned by third parties with which the Company has contractual and/or collaborative relationships. These trademarks are likewise protected by the regulations in force and subject to the application of the provisions of this Article 13, where compatible.

Privacy
All personal data are treated with the utmost confidentiality according to the directives contained in the 'Privacy Policy', which can be viewed in the relevant section of the Site.

Security
15.1 The User who registers is responsible for the preservation and proper use of all e-mail data, usernames, nicknames and passwords used to connect to the Site and must take all necessary measures to ensure that they are used properly and that usernames and passwords are kept secret and not disclosed to any unauthorised person.

15.2 The User who registers is responsible for any activity that is performed by means of his or her account and is liable for any damages resulting from the misuse of his or her access data by third parties.

15.3 The Registered User must inform the Company immediately if there are reasons to believe that a username (or e-mail) or password has, or is likely to have, been known to a person not authorised to use it or is likely to be used in an unauthorised manner.

15.4 A registered User who forgets or loses his/her username or password may retrieve the relevant data via the appropriate link.

15.5 The Company reserves the right to suspend usernames (i.e. e-mail), nicknames and passwords for access to the Site if it considers that there is - or is likely to be - a security problem or unauthorised use thereof.

15.6 The registered User is responsible for the truthfulness of the information and personal data provided at the time of registration. The Registered User shall immediately inform the Company of any changes in the information and personal data provided upon registration or directly update such information and personal data, if possible, to ensure that such information and personal data are always current, accurate, complete and true. In the event that false, inaccurate or incomplete information or personal data is provided, or the Company has a well-founded suspicion that it has been provided, the Company shall be entitled to prevent the registered User from using the Site.

Modifications and partial ineffectiveness/invalidity
16.1 The Company reserves the right, at any time, at its sole discretion, to make any changes, additions and/or updates that it deems necessary and/or simply appropriate to the Site, the content, the programmes and/or other materials contained on and/or available through the Site (including these General Terms and Conditions).

16.2 For the sake of clarity, any changes and/or updates made as above shall not affect any Contracts already signed with Users prior to the making of such changes or updates.

16.3 In the event that any provision of this Agreement is declared void, invalid or ineffective, in whole or in part, by any competent court or supervisory authority, such invalidity shall not affect the remaining provisions.

Assignment of the Contract
17.1 The Company may assign the Contract in whole or in part to any person or entity.

17.2 The User may not assign the Contract or any part of it without the prior written consent of the Company.

Communications
Any communication relating to these General Terms and Conditions or, in general, to any Contract signed with the Company, must be sent by post, fax or e-mail to the following addresses

info@lisolastore.com

Applicable Law - Jurisdiction - Resolution of Disputes
19.1 These General Terms and Conditions and the sales made through the Site are governed by and shall be construed in accordance with the laws of Italy, excluding the 1980 Vienna Convention on International Sales.

19.2 Any dispute that may arise in connection with these General Terms and Conditions and/or each sale shall be subject to the exclusive jurisdiction of the Court of Milan, except for the mandatory jurisdiction of the place of residence or elective domicile of the User/consumer, pursuant to the Consumer Code.

19.3 It is also without prejudice to the application to Consumer-Users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the term for exercising the right of withdrawal, the term for returning the Products, in the event of exercising such right, the methods and formalities for communicating the same and the legal guarantee of conformity.

19.4 Pursuant to Article 141-sexies, paragraph 3 of Legislative Decree No. 206 of 6 September 2005 (Consumer Code), the Company informs the user who qualifies as a consumer pursuant to Article 3, paragraph 1, lett. a) of the Consumer Code, that in the event that he or she has submitted a complaint directly to the Company, as a result of which it has nevertheless not been possible to resolve the dispute thus arising, the Company will provide information regarding the Alternative Dispute Resolution body or bodies for the out-of-court settlement of disputes relating to obligations arising from a contract concluded on the basis of these Terms and Conditions (the so-called ADR bodies, as defined in the following paragraphs). so called ADR entities, as indicated in articles 141-bis et seq. of the Consumer Code), specifying whether or not it intends to use these entities to resolve the dispute.

19.5 The Company also informs the User who has the status of consumer referred to in Article 3, paragraph 1, letter a) of the Consumer Code that a European platform for the online resolution of consumer disputes (the so-called ODR platform) has been established. The ODR platform can be consulted at https://ec.europa.eu/consumers/odr/main/?event=main.trader.register.

This is without prejudice to the right of the consumer User to bring a dispute arising from these Terms and Conditions before the competent ordinary court, whatever the outcome of the out-of-court settlement procedure, as well as to the possibility, where the prerequisites are met, of promoting an out-of-court settlement of disputes relating to consumer relations through recourse to the procedures set out in Part V, Title II-bis of the Consumer Code. In addition, for any cross-border disputes relating to the application, execution and interpretation of these General Terms and Conditions of Sale, the user, who habitually resides or is domiciled in a member state of the European Union other than Italy, may introduce the European procedure established for small claims by Regulation (EC) no. 861/2007 of 11 July 2007, before the competent court, provided that the value of the dispute does not exceed, excluding interest, fees and expenses, EUR 5,000.00 on the date the competent court receives the claim form.